DJI Care Refresh Card - 1-YEAR Plan - DJI RS 4 Pro (Combo)

DJI Care Refresh: An Annual Plan for DJI RS 4 Pro

Make sure your DJI RS 4 Pro is properly protected with DJI's year-long Refresh Plan. This warranty plan, formulated by the manufacturer, affords a one-year coverage and includes protection against unintentional damage. Under this policy, misusage-driven damage, water-related damage, signal-interference-related damage and any other types of damage are covered. It also entitles you to component replacements up to twice annually.

As a DJI Care Refresh policyholder, you will receive timely advice regarding your products and can benefit from free shipping services. You can also opt for the EXPRESS option for faster repair and timely resumption of your operations. The DJI insurance policy can be purchased in four different regions: Asia, Europe, Australia, and North America.

Activating the DJI Care Refresh

Visit the activation page at support.dji.com/care/active and fill in the necessary details.

• Gimbal's Serial Number
• DJI Care Refresh's Activation Code
• Your Personal Information

You will receive the DJI Care Refresh agreement in your email inbox post activation.

DJI Care Refresh Terms & Conditions

The DJI Care Refresh policy lays down some conditions:

• The gimbal must be new and not yet activated.
• The Care Refresh policy needs to be activated within 48 hours of the gimbal activation.
• You can only repair your gimbal in the purchase region.
• The Care Refresh policy doesn't cover OUTLET gimbals.
• The Care Refresh policy is viable for 1 year (12 months).

Repair Procedure

The repair process involves the following steps:

• Experience a problem with the gimbal and contact DJI at www.dji.com/support for instructions on sending the faulty gimbal.
• Place an online repair request at www.dji.com/service/repair.
• Your request will be sent to the DJI Repair Center.
• Make the payment for the replacement.
• The fixed gimbal is shipped to you for free.

Key Notes about the Repair Process

Be aware that the request for repair is possible only for tangible gimbals and the company does not compensate for a lost product. You need to keep regular communication with DJI. Alternatively, you can also reach out to Kamera Express, however, it might lead to some logistical delays.