DJI Care Refresh 2 Year Plan Pocket 2

DJI Care Refresh 2-Year Protection Plan for Pocket 2

The DJI Care Refresh offers a comprehensive two-year coverage plan for your DJI Pocket 2. This insurance plan significantly reduces repair costs, making it a more cost-effective alternative than getting your action camera repaired independently. This unique plan covers damages arising from defects, misuse, collisions, and water damage. The benefits include the ability to replace two components per year at a minimal fee. It also provides free shipping for the products and offers professional advice regarding your products whenever required. Additionally, the DJI Care Refresh EXPRESS option accelerates the service process.

Region Coverage

The insurance plan is available for purchase in the following regions: United States, Canada, Europe, Switzerland, Norway, United Kingdom, Australia, Japan, Hong Kong, Taiwan, and China.

Activating DJI Care Refresh Card

• Visit the activation page: support.dji.com/care/active
• Enter the DJI Pocket 2 serial number, DJI Care Refresh activation code, and personal information.
• The DJI Care Refresh agreement will be sent to your email.

Insurance Terms and Conditions

• The action camera should be either newly purchased or freshly activated.
• The DJI Care Refresh needs to be activated within 30 days of purchase.
• Repairs are only applicable in the mentioned regions.
• The insurance does not extend to DJI Pocket 2 OUTLET products.
• The coverage lasts for two years (24 months).

Repair Procedure

The repair process involves the following steps:

• Contact DJI at www.dji.com/support in case of defects or damage. You will receive instructions for shipping your faulty or damaged DJI Pocket 2.
• Create a repair request at www.dji.com/service/repair.
• Your request is forwarded to the DJI Repair Center.
• Pay a nominal fee for the component replacement. It's €29,- for the first time and €39,- for the second.
• Your repaired DJI Pocket 2 is shipped back to you free of cost.

Points to Note During Repair

• You should possess the DJI Pocket 2 and initiate the repair. DJI does not offer compensation for lost action cameras.
• Maintain contact with DJI directly. Coordinating the repair process through third-party organizations like Kamera Express will likely cause delays due to logistical reasons.