DJI Care Refresh Card - 2-YEAR Plan - DJI RS 4 Pro (Combo)

DJI Care Refresh: Two-year Protection Plan for DJI RS 4 Pro

The DJI offers a comprehensive two-year insurance plan, DJI Care Refresh, for your DJI RS 4 Pro. This factory-backed warranty covers all types of accidental damages, including misuse, water damage, signal disruption damage, and more. Throughout the year, you may replace parts twice. In addition, the DJI Care Refresh offers round-the-clock advice regarding your products, with the added benefit of free shipping. For faster repair services, opt for the EXPRESS option. You have the convenience of purchasing this insurance in Asia, Europe, Australia, and North America.

Activating Your DJI Care Refresh

Activating DJI Care Refresh is a simple process. Visit the activation page at support.dji.com/care/active and fill in the required information. You need to provide the gimbal's serial number, DJI Care Refresh activation code, and your personal information. The DJI Care Refresh agreement will be emailed to you once your information has been processed.

Conditions for DJI Care Refresh Plan

• The gimbal must be new and not previously activated.
• The Care Refresh Plan must be activated within 48 hours of activating your gimbal.
• Repairs are region-specific to where the purchase was made.
• The Care Refresh Plan doesn't provide coverage for OUTLET gimbals.
• The plan is valid for a duration of two years (24 months).

Procedure for Claiming Warranty

If you encounter any issues with the gimbal, follow the steps below:

1. Contact DJI at www.dji.com/support for instructions on how to send the damaged gimbal.
2. Place an online repair request at www.dji.com/service/repair.
3. Your request will be sent to the DJI Repair Center.
4. Pay for the replacement costs.
5. Your repaired gimbal will be returned to you free of charge.

Important Notes on The Repair Process

Remember, the DJI cannot compensate or provide replacements for lost gimbals. Maintain communication directly with DJI for a smoother process. Relying on third parties like Kamera Express can result in delays.